FAQ

Everything you might want to know.

If your question isn't answered here, we're a message away.

Do I own my website?+

You're leasing the website while your subscription is active. That means Animus Labs owns the underlying design and technical setup, and you receive design, hosting, maintenance and support as long as you're a subscriber. Your business content — your text, photos, logo and brand — remains yours and can be exported at any time.

What happens if I cancel?+

You can cancel with reasonable written notice. Your subscription ends at the end of the current billing period and your website is taken offline. Any content you provided remains yours to take with you.

Is hosting included?+

Yes. Fast, secure UK-based hosting is included in every plan — including SSL, backups and uptime monitoring.

Can I use my own domain?+

Absolutely — you can point an existing domain at your new website, or we can register a fresh one for you.

Can you redesign my existing website?+

Yes. Website redesigns are one of our most common projects — same monthly plan, we simply migrate you onto it.

Can I request changes?+

Yes. Each plan includes monthly content updates (see pricing). Larger structural changes can be quoted separately.

How long does a website take to build?+

Typical launch is 7–14 working days from brief to live, depending on plan and how quickly you can provide content.

Do you provide business email addresses?+

We can set up professional email addresses using Google Workspace or Microsoft 365. Third-party email licences are billed separately by the provider.

Can you build an online shop?+

Simple product listings can be added to Business and Premium plans. Full e-commerce stores are quoted separately depending on complexity.

Are there any upfront costs?+

No large upfront design fee. Your first month's subscription is due at signup, and a small one-off setup fee may apply for complex migrations — we'll always be upfront.

Will my website work on mobile?+

Yes. Every website we build is fully responsive and tested on real phones and tablets.

Can you help with Google search visibility?+

We include sensible SEO foundations, structured metadata and Google Business Profile setup. We don't guarantee rankings — nobody honest does — but we build a solid base for local search.